Hands-On with Microsoft Copilot: Exploring AI for the Social Services Industry

On 16 September 2026, Axiom IT Solutions was pleased to be part of a hands-on session focused on Microsoft Copilot and AI adoption in the social services industry, bringing together professionals to explore how AI can support everyday work and improve productivity.

Learning from Fei Yue’s AI Journey

A key highlight of the session was hearing from Fei Yue, who shared their AI journey and experiences in exploring how AI can be applied within the social services sector.

Their sharing provided valuable insights into how organisations can move from exploring AI to identifying practical opportunities to integrate it into their daily workflows.

Hands-On with Microsoft Copilot

Participants had the opportunity to experience Microsoft Copilot through hands-on activities, exploring how AI can assist with tasks such as drafting content, summarising information, organising ideas and improving day-to-day productivity.

The session focused on turning AI concepts into practical workplace applications and helping participants discover how Copilot can become a valuable productivity partner.

Making AI Adoption More Accessible

For social service agencies looking to accelerate their digital transformation, NCSS funding support can help eligible organisations offset the cost of adopting technology solutions, with funding of up to 80% available for eligible projects and organisations.

This creates an opportunity for social service organisations to explore practical AI solutions while making technology adoption more accessible.

Collaboration for AI Learning

The session was made possible through collaboration between Axiom IT Solutions, Lifelong Learning, Microsoft and Trainocate, bringing together technology, industry experience and practical learning.

At Axiom, we are happy to support organisations on their AI journey — from understanding the possibilities of AI to implementing practical solutions that can improve productivity and operational efficiency.

Thank you to everyone who joined us and shared their experiences. We look forward to continuing the conversation and supporting more organisations in their journey towards practical and responsible AI adoption.

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