Teams Connector Call Center for Microsoft Teams
Add-on Cloud Solution
Axiom Teams Connector Call Center is an Add-On Cloud solution for our customers using Microsoft Voice Services as their corporate phone system. This solution is pre-integrated with Microsoft Office 365 with seamless user experience for call agents.
Full Visibility & management
Call centers manager has full visibility and management of their agents on role assignments, call statistics reports and call recording retrieval. Businesses can also integrate this Call Center from Teams with their existing CRM system.
Advanced call center solution
This enables businesses who is using Microsoft Teams as their corporate messaging platform to communicate with their customers who are using whatsapp/wechat, securely. This aligns with their corporate direction and governance.
This is an ideal solution for Microsoft Teams customers who needs an Advanced call center solution.
Skill based routing to specific groups agents
Interactive Voice Response
Call statistics and agents reports
Omni-channel communication for voice, webchat and WeChat