AXIOM DEMONSTRATES DO NOT CALL (DNC) SCREENING SERVICE FOR MICROSOFT TEAMS PHONE SYSTEM
Work confidently with compliance to PDPA
12 October 2022, Singapore – Axiom IT Solutions Pte Ltd demonstrates its “DO NOT CALL (DNC) Screening” service for Microsoft Teams Calling at Cybersecurity World Singapore held at Marina Bay Sands. This new service enables businesses using Microsoft Teams for calling to have their Telemarketing calls screened against Privacy Data Protection Commission (PDPC)’s DNC database automatically.
This DNC screening service is an add-on functionality for Axiom Teams Connector. Microsoft Teams users who are subscribed to the service will have all their outgoing calls be screened against the DNC database of PDPC and company’s blacklist automatically. If the called party number is registered with the DNC registry or found within the company’s blacklist, Axiom Teams Connector will alert the caller with a message of ‘Do Not Call’ and discontinue the call. Otherwise, the call will be allowed to ring the other party as usual. This solution is easy to use and ensures compliance to PDPA for Telemarketing calls.
“We are seeing a strong demand and adoption of Microsoft Teams Phone system as a Cloud PBX for businesses in Singapore and many customers are asking us to provide this DNC screening functionality on Microsoft Teams calling. They rely a lot on Telemarketing for their business and need to ensure compliance to PDPA. It includes businesses from the Finance, Insurance, Real Estate, and other services sectors. They asked us to plug this gap.” says Mr. Lam Pang Ngean, Director at Axiom IT Solutions Pte Ltd. “Today, we are glad to introduce this new localized security compliance solution to the Singapore market which addresses the pain-points of our customers. The addition of this feature into our Teams Connector solution enables our customers to stay compliant to PDPA while enjoy the productivity gain and cost savings from Microsoft Teams for Calling and collaboration. We now offer a full suite of compliance-ready communication and compliance solution including DNC screening, compliance call recording and compliance messaging to WhatsApp/WeChat.”
Axiom Teams Connector Service connects Microsoft Teams Phone System to the telecommunication network. We assign a local telephone number to Microsoft Teams, enable Teams PSTN Calling, migrate existing phone numbers to Teams and provide free local calls.
This new Axiom DNC solution, together with Axiom Compliance Recording which automatically records all conversations with external parties, and Axiom Teams Connector messaging which enables messaging between Microsoft Teams & WhatsApp/WeChat with Message Recording, our customers can now enjoy a comprehensive suite of integrated compliance solution for Business Calling and messaging from Axiom.
The DNC provisions of the PDPA generally prohibits organizations from calling to Singapore telephone numbers listed in the DNC Registry. This includes mobile, fixed-line, residential and business numbers. All Businesses must ensure that they do not call to Singapore telephone numbers registered with the DNC Registry.
At Axiom, we are continuously innovating and assisting our customers with practical and useful solutions. We enable customers through digital transformation, hybrid work, improved productivity, cybersecurity and compliance.
About AXIOM IT SOLUTIONS PTE LTD
Axiom IT Solutions Pte Ltd is a Gold Partner of Microsoft and a multiple Microsoft award winner. It includes Microsoft Cloud (O365) Partner of the year for Asia Pacific Region (2013), Singapore (2013 & 2014), cloud package solution partner of the year in Singapore (2017), and Microsoft Partner of the Year 2020 for industry – SME (Singapore).
We provide a full suite of services on Microsoft 365 including Cybersecurity, Teams Calling to PSTN, Messaging from Teams to WhatsApp/WeChat with recording, Compliance Calling Recording, Teams Call Centre, Workflow automation, Migrations and Support.
Our team possesses more than 20 years of experiences and knowledge on Enterprise and Telco Solutions including Public Switch Telephone Network, VoIP, IP Centrex, and hosted Unified Communication Services. Our R&D team develops innovative solutions for Telco and Enterprises.
If you are interested in finding out more, please contact Alexa Chin at +65 62857288 or email us at email@example.com.